Take your customer service to the next level with a hybrid AI approach that enables fast, accurate and personalized responses around the clock.
Relieve your team, increase efficiency and optimize the customer experience – also ideal for regulated industries.
AI-based customer service: efficient, innovative and available around the clock
Fast responses and seamless interaction are crucial in modern customer service.
With a hybrid AI approach that uses analytical AI to control generative AI, you can take your communication to a new level to support your customers quickly, precisely and at eye level.
The perfect solution for modern customer service challenges
High workload for the support teams
Standard requests tie up resources that are not available for more complex requests.
Limited accessibility
Traditional channels such as hotline and e-mail are often time-limited.
Dissatisfaction due to waiting times
Delays in responses diminish the customer experience.
High costs
Inefficient processes drive up expenditure.
Your advantages at a glance
For your customers
01
Quick answers around the clock
The agent answers questions directly, without waiting times, and is available at all times.
02
Improved user experience
Thanks to intelligent algorithms, the assistant provides precise and personalized information.
03
Flexibility and comfort
Customers can easily access information via your website when and where they want.
For your company
01
Increased efficiency in customer service
Automated responses relieve your support team and create capacity for more complex queries.
02
Cost savings
Standard requests are processed cost-effectively, which saves your resources.
03
Valuable insights through data analysis
By analyzing user requests, you can optimize your communication in a targeted manner and adapt it to customer needs.
Hybrid AI: the perfect combination of precision and creativity
A decisive advantage of our AI assistant lies in the use of hybrid AI technologies.
These combine analytical AI and generative AI to enable both precise control and creative interactions.
Analytical AI
It analyzes incoming requests, identifies key topics and ensures that the right information is retrieved.
This means that answers are always precise and appropriate to the context.
Generative AI
It creates appealing and natural-looking answers to the questions asked, so that users experience intuitive and human-like communication.
Ideal for use in regulated industries
Our solution is particularly suitable for regulated industries such as finance, insurance or healthcare, as it meets the highest requirements for precision, compliance and data security through the use of hybrid AI.
This allows you to ensure that all responses comply with the strict regulatory requirements and still respond flexibly to customer needs.
Do you want to take the next step? Contact our experts.