Where Processes Raise Questions, Your Company Data Provides the Answer.
Questions Instead of Searching.
Answers Instead of Waiting.
With work process support via ContextChat, process assistants enable employees from all areas and hierarchical levels of a company to ask both daily and complex business questions in natural language and receive immediate, precise answers from the relevant, up-to-date company knowledge – both in the form of structured data and unstructured information and documents – while maintaining their individual rights and roles.
What Makes Process Assistants Special?
The core strength of these AI agents lies in their seamless integration into your daily workflows. They answer intuitive questions from all employees – regardless of their technical skills. The answers are based on the relevant company knowledge, from which structured data is linked and understood with information from unstructured sources such as documents, emails or call logs.
Instead of interrupting a value-adding process for manual research, a simple question is all it takes. Employees immediately receive the decisive facts, relevant document passages or key figures to carry out the next step in the process. Every answer can be verified by citing sources, creating trust and traceability.
The focus is on speeding up day-to-day business and making well-founded operational decisions. This makes the process assistants a powerful tool for increasing efficiency and relieving your specialists.
Support With Recurring Questions: Practical Examples
ContextChat provides quick, well-founded answers to typical questions that arise in various business processes. Instead of searching in different systems, simply ask a question.
Sales & Management
Preparation of the weekly sales meeting
“Which five customers currently have the greatest upselling potential?”
You recognize sales opportunities immediately and can set clear priorities without lengthy CRM analyses.
Service Desk
A long-standing customer reports a recurring technical problem and is visibly annoyed.
“Summarize the last three tickets from customer A and check whether their contract covers a free escalation to 2nd level support.”
The assistant immediately understands the history of the problem and the customer’s contractual claims. It can make a quick, well-founded and contractually compliant recommendation, as it can consult the information from the ticket system and the contract database together and derive answers from this.
Purchasing & contract management
Quarterly planning
“Which supplier contracts expire in the next quarter and need to be renegotiated?”
You can keep an eye on all deadlines and start important negotiations well prepared.
Project management
Daily stand-up meeting
“What critical risks were newly identified for Project Z last week?”
You get an immediate overview of potential blockers and can act proactively instead of laboriously searching through ticket systems.
Audit & Compliance
Internal audit or preparation of an audit
“Have there been any GDPR-related incidents or data breaches since the beginning of the month?”
You receive immediate and complete transparency at the touch of a button and fulfill compliance requirements with minimal effort.
Business added value and ROI
Clear Competitive Advantages for Your Company
react more quickly to market changes
Proactively recognize opportunities
Use your resources in a more targeted way
Technical Differentiation and Data Security - Powered by ContextSuite
ContextChat is an application of the ContextSuite platform. You benefit from:
GDPR-compliant processing and storage of all data
Transparent data preparation and flexible connection of all source systems
GDPR-compliant processing and storage of all data
Minimization of AI hallucinations through hybrid DAPHY® technology
Data remains in source systems
Automatic audit trail
With the ContextChat process assistants, you can address your data directly – in your everyday language. You can base your decisions on your company’s constantly updated database.
Use ContextChat for a dynamic data survey that allows you to get answers to the crucial questions in the day-to-day running of your business in no time at all.
