PROPERLY SERVING ONLINE CUSTOMERS
SMART RELEVANCE SOLUTIONS
Reaching digitally demanding users in E-Commerce, Marketing and Customer Service
With Cognitive Computing you will reach the next level of digital communication: by real-time analysis of communication and language of your desired audiences you will gain increased visibility and high quality leads with precisely targeted messages. You can draw the right conclusions from intelligently produced data out of open web sources. You will develop effective strategies from deep insights about target groups, markets and competition.
With our Smart Relevance Solutions you detect trends, topics and emotions and utilize these revealings for campaign optimization and targeted communication – from Content Marketing over Display Advertising up to naturally-speaking dialogs.
KNOW YOUR CUSTOMER
Our smart Context Analytics offers you a deep actual understanding and relevant insights about your market and (obvious and latent) customer needs.
MEET YOUR CUSTOMER
Based on a comprehensive understanding of your audience, you will always find proper links and the right approach for communication. You reach new customers with the right topics and exactly the right phrases. Unerring on different channels – in owned as in paid media.
BRIGHT DIGITAL RELEVANCE
SERVE YOUR CUSTOMER
You want more than a rule-based chat bot?
Not everything is as simple as ordering a pizza. For a rich customer experience your AI requires ample domain knowledge.
Our CONTEXTSUITE solutions quickly and reliably learn and adapt to the specifics of your business. You will get the decisive level of more intelligence for better user intent detection and more proper answers. Within search, auto email reply, chat or voice.
E-Business, Online Marketing, Customer Service, Market Intelligence and more
SMART RELEVANCE RESEARCH
Automated Analysis of billions of web data
Content becomes semantically aggregated, structured and enriched
New relationships and surroundings are revealed
Comprehensive understanding about markets, audiences and their specific needs
SMART CUSTOMER SERVICES
Deep insights to customer needs from inbound communication
Analyzed and direct answer incoming customer inquiries
Sentiment, Emotions, Occasions and desires
Hot topics, Trends and Anomalies
Realtime response across different channels: Email, Search, Web, Voice-Assistant
SMART RELEVANCE OPTIMIZATION
Revolutionizing data-driven content production and enrichment
Publish trendy and most relevant content
High visibility and relevant qualified leads
Content tailored to the needs of your target groups
Optimally fit to Google Hummingbird algorithm
SMART RELEVANCE ADVERTISING
Contextual Targeting 4.0
Ad placements according to users’ real-time interest – 100% e-Privacy compliant
Integrated understanding of campaign and real time matching with relevant content
Sensitivity for optimal fit of brand message